Welcome to Microsoft User Research

Microsoft product teams want to understand our customer needs.
The goal is to unlock the power of user feedback to create products that delight our customers.
We conduct year-round research at Microsoft to better understand your needs and the way you use our products.


Please wait.
You will be placed in queue.

You are 1st in the queue

Thanks for your interest in this call session.
Microsoft engineers are taking calls now!
We look forward to talking with you.

You’re up!

Click the link to call in to talk with Microsoft engineers.
You may briefly experience some hold music as moderators connect the call.
We look forward to hearing about your experience with Microsoft products and services.
As a reminder, please don’t share personally identifiable information, as these calls are anonymous.


In lobby

Microsoft feature team member will be with you shortly.

Speaking with Microsoft
Thank you for your feedback

Thank you for participating in the call.
Your feedback helps us build better products!
We will be reaching out like this on a variety of different topics in coming months.
We look forward to talking with you again.

Sorry we missed you

Please be on the lookout for future opportunities to speak with us!

The call session has ended

Please be on the lookout for future opportunities to speak with us!

Why are we doing these user research sessions?

We gather customer feedback through multiple channels such as the Windows Feedback Hub. We also like to talk directly to customers - and that’s what our online user research sessions are all about. They provide an exciting opportunity to connect with the engineers who design and build our products.

Hearing from you early in the development cycle helps our engineers make changes to our products and test them before release.

Early customer interactions ensure we hit the mark with features. The time you spend with us today can improve our products for users around the world.

How these sessions work and what to expect

  • These research sessions are conducted online and can be accessed using an Internet browser. No special application or set up required.
  • Once the session is live, simply click the Call button to enter our online reception area. Your 1:1 conversation will begin as soon as one of our engineering teams is available.
  • When you are selected, a button will appear to join your live conversation with Windows engineering.
  • Each 1:1 conversation is expected to run 5-10 minutes, but may be longer if there is more to discuss. We are not recording or storing the content of this call.
  • You may be asked about your experiences with existing products and features for your thoughts on new design ideas.
  • Notes about your experiences may be taken by Microsoft.

We respect your privacy

Your call today is with an engineering team at Microsoft.

This is an anonymous call.

We will not ask for, and request you do not provide any personal data during this call (name, birthdate, phone number, social security number, etc.).

At the end of your call, you may be directed to a Microsoft website to join this product team’s customer research panel. This is optional.

If you decide to join, the product team may reach out to you to get your feedback.

Manage Your Feedback Settings

You control whether you want to participate in providing feedback, at the frequency you are most comfortable. You received this discussion invitation today because of your settings.

To check or change your settings:

  1. Go to Start , then select Settings  > Privacy > Diagnostics & feedback.
  2. Under Feedback frequency, select the option you prefer.

Feedback settings for Windows Insiders are managed by that program.
Refer to the Insider program for details.

Requirements for joining the call

  • Your device’s speaker and microphone
  • Headset OR Mobile phone

How to join the voice call

  1. Click the “Call” button to connect to the call
  2. Click to allow the use of microphone (if prompted)
    • On Edge: click 'Yes' button when prompted

      Microphone Access Popup Window on Edge

    • On Chrome: click 'Allow' button when prompted

      Microphone Access Popup Window on Chrome

    • On Firefox: click 'Allow' button when prompted

      Microphone Access Popup Window on Firefox


  • Joining the call is toll-free and works worldwide over Wi-Fi or LTE
  • If you would like to leave the call, click the "End call" button